Snowballskush Brand Privacy and Refund Policy

Privacy Policy

Introduction

At Snowballskush, we prioritize safeguarding your privacy. This Privacy Policy details how we gather, use, disclose, and protect your information when you visit our website, utilize our services, or purchase our products. By accessing our site or using our services, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

Information We Collect

1. Personal Information

   – When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details.

2. Usage Data

   – We automatically collect information when you visit our website, including your IP address, browser type, operating system, referral source, pages visited, and the dates/times of your visits.

3. Cookies and Tracking Technologies

   – We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us enhance your user experience.

How We Share Your Information

1. Third-Party Service Providers

   – We may share your information with third-party service providers to perform tasks on our behalf such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

2. Business Transfers

   – If we undergo a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Refund Policy

Introduction

At Snowballskush, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning products and obtaining a refund.

Returns

1. Eligibility for Returns

   – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Process

   – To initiate a return, please contact our customer service team at returns@snowballskush.com with your order number and reason for return. We will provide you with instructions on how to return your item.

3. Timeframe

   – You have 30 calendar days from the date of purchase to return an item.

Refunds

1. Refund Process

   – Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2. Refund Timeframe

   – The refund will be processed within 10 days.

3. Partial Refunds

   – In certain situations, only partial refunds may be granted (if applicable), such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Exchanges

1. Eligibility for Exchanges

   – We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at returns@snowballskush.com.

Shipping

1. Return Shipping Costs

   – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2. Shipping of Refunds

   – If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about this Refund Policy, please contact us:

– Email: returns@snowballskush.com

Thank you for choosing Snowballskush. We are committed to providing you with high-quality products and exceptional customer service.